1 reviews | Active since Feb 2017

17 Feb 2017, 10:38

Rude & Pathetic service

<p>I am disgusted with the type of service I received from the guy at Dominos in Tokai, Gabi. This man has a huge attitude problem, I went into the store as I was having issues with the app and was basically told that he cannot do anything about it, this after I called and asked if I come in if he will assist me with it and he said yes. Im sorry but to treat your customers with utter disrespect like this is beyond me. He was rude and unhelpful, I personally witnessed another manager over-ride the online order for a client when your app once again was not working and this guy down right refused to do anything about it. Please get people who know about customer service to be the front servicing clients </p>

0
Replies (2)
Domino's Pizza
Domino's Pizza's reply18 Feb 2017, 09:11
Official


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-42954
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

's update18 Feb 2017, 09:20
Reviewer Update

Thanks but will not be going back to Dominos in future