TS
Tanya S

1 reviews | Active since Sept 2010

21 Jan 2016, 22:49

Rude and NO help

<br> <br> I am highly ****ed off!!! My husband wanted to buy pizza on my birthday & wanted to get it by you people but Kelvin wastes people's airtime as he put the phone down on the counter when I told him to stop wasting my airtime after enquiring about pizzas!! Then my husband phoned again & gave him our number as he said he wanted to tell me he would phone me back but if that was the case why put the phone on the counter & not say anything!! Then when he phoned my husband's phone switched off due to the battery. We got home & he phoned Milnerton's store again & spoke to an african woman & gave his number, she never called! Husband phones again after 20 mins & asks Kelvin to phone which he does. I answer the phone as I'm the one to be speaking to & Kelvin's response is \I want to speak to the male"!!! Oh and when I called my \""male\"" to come speak"

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Replies (1)
Domino's Pizza
Domino's Pizza's reply25 Jan 2016, 09:26
Official
Hello Poenoe,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-32553

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm