NT
Nondumiso T

1 reviews | Active since Dec 2015

19 Feb 2017, 15:15

Refused to Deliver

<p>I ordered pizza's from Domino's and they advertised on their website that they would deliver to my area. Once the order was placed and accepted, the restaurant then called me back and said that they would not be coming to my area and offered no solution to get the pizza to me. </p> <p> </p> <p>Not only was there false advertising, they were incredibly unprofessional in handling the matter, the manager was not even willing to speak to me on the phone. I am very disappointed with this service and I will not be having any food from Domino's in future. </p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply22 Feb 2017, 09:01
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 43052
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm