AK
Andre K
1 reviews | Active since Mar 2012
08 Apr 2016, 19:44
Recurrent bad service
After waiting more than 1 hour for my delivery order for the third time, I was told by the manager that they have not received my online order because of a system malfunction. This is understandable, even though the tracker indicated that it was inspected and the call operator told me that it has left the shop. <br> <br> After speaking to the manager, whom indicated that the shop wasn't busy, I was told that they would not make the 30min policy (even after I allowed the 20min delivery although I stay close). Not to mention the unhelpful attitude and being placed on hold for almost 10min.<br> <br> This was definitely the last time I ordered from Domino's. <br> <br>
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Replies (1)
Domino's Pizza's replyOfficial
11 Apr 2016, 16:23Hello unhappy_customer,
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34781
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34781
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Domino's Pizza's reply11 Apr 2016, 16:23
Official
Hello unhappy_customer,
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34781
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34781
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm