1 reviews | Active since Sept 2010
Promised Refunds never delivered
I attempted 8 pizzas to be delivered to my office via the Online Order System. I created an account and associated an address. Selected the pizzas that were required, selected the delivery address and then went through the online payment process. Only once the payment was complete, did the site report back that there is an issue with the address and that my order would be refunded within a week. <br> No problem, I tweaked the address in an attempt to make it valid and attempted the ordering process again, but the same problem ocured: The address was reported as invalid, AFTER the financial transaction was complete.<br> <br> I gave up and ordered the same meal online via collection, which gladly worked.<br> <br> 7 days passed, but no refund was processed. Submitted query via the Contact Us page<br> <br> No feedback from that after a week. Tried to call the only number on the website, which is 0861dominos, but greeted with a 'this number does not exist'. Called the Branch I collected from and queried for a number to get the refund, but he had to call me back when he found it. When he did call back, he could only give me the 0861 number.<br> I want my refund!!!
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-30999
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-30999
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
