1 reviews | Active since Oct 2016

22 Nov 2016, 17:13

poor service and delivery structure

<p>I called Domino's pizza in amanzimtoti nd spoke asked if they deliver to lotus park isipingo nd the lady taking the order said she thinks so. So we proceeded nd she took my entire order and said hold on and speak to the driver. He informed me they don't deliver in lotus park. I said let me speak to the manager Mrs Sibahle Nzama came on the line and she said they don't deliver in lotus park it's out of their 7km radius. I googled nd nowhere it stipulates this on their website. I even suggested they can institute a delivery fee. Not sure if I live further than 7km but I will drive through just to check distance. But it's very dissapointing to do the entire process of ordering nd be told they don't deliver to lotus park which is not far from amanzimtoti.. the manager Coul d have used her discretion to make a n acception especially after I already ordered. That's pathetic won't be recommending domino's pizza to any one in future. </p> <p> </p>

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Replies (3)
Domino's Pizza
Domino's Pizza's reply23 Nov 2016, 10:08
Official

Good day Sashika

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 40570


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

's update23 Nov 2016, 10:14
Reviewer Update

Good day

I await your feedback. I will also do my calculations to drive to the Amanzimtoti Domino's to calculate the kilometers to justify their statement of it being over 7'm. But institute a delivery fee if some areas are out of your radius because your store is losing valuable customers due to poor delivery services and management.

Many thanks

Mrs Davids

's update25 Nov 2016, 15:00
Reviewer Update

Got a call from the same store manager that I spoke to on the day just to inform me that it's tops management's decision not to deliver to my area. I asked for someonelse to call me from top management structure nd guess what no one calls. I guess all the negative review of Domino's is true. Let's take our business where people care,