SC
Stephanie C

1 reviews | Active since Jun 2015

13 Jun 2015, 15:36

poor service

We purchased 3 pizzas and desert from dominos Lynnwood road store on 13/6/15. Ordered was placed at store. On returning home we found we were given the wrong order.<br> we called store and requested the correct order be delivered to us. We live approx. 3-4kms from store. Due to store not finding our address in their map system, they did not want to deliver pizza, even though they deliver to Areas further from ours. After many calls from store and over an hour later we still didn't receive order, even though address was given to different staff about 6 times (with directions). Through our this ordeal we did not receive an apology or acknowledgement the store made a an error. After 75 mins order was delivered and driver apologised for error. He did note it was not his delivery, but did delivery cause no one else want to. How can one support Dominos Lynnwood if store has such a poor attitude. There are first and last experiences and this was ours with dominos Lynnwood road.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply22 Jun 2015, 13:37
Official
Hello schiquit@,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-26081

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm