IP
Ina P

1 reviews | Active since Feb 2016

19 Jul 2016, 12:27

Poor service

<p>We ordered pizza online. The delivery took more than an hour. We ordered a drink, wich was not delivered. Apparantly the store was out of stock, but they didn't even took it off their invoice. I had to manually ajust the total payable. The store could have at least phoned and offered a subsistute drink. When I phoned the store, I had to learn that the manager is unavailable.</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply20 Jul 2016, 10:20
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-37011


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm