POOR DELIVERY AND SERVICE

We ordered pizza using the online service, with the option to COLLECT the pizzas ourselves as opposed to delivery. All went smoothly with the processing of the order through the online service, however, when it came to Domino's Ipic Centre to perform, they were very poor. The online service as a tracker for your order. The order was placed at 18h45, Online it says your order will take 12 - 15 minutes to complete. by 18h57 the tracker told me that my order is complete. It said "Thanks for picking up your order - enjoy your meal!" however, my husband only arrived at the shop at 19h04 and our order WAS NOT EVEN IN THE OVEN YET!!! How misleading! Our order number was 63030, and people with order number 63035 had already left the shop by 19h10. The shop was not busy at all, 2 customers max, and my husband had to wait until 19h25 to get his order... This is shocking! Why would the tracker say it was in the oven at 18h50 (by William) and upon arrival at 19h04 the order was not yet in the oven. The staff was unable to give my husband an answer, and seemed quite nonchalant or uninterested about the situation. Why give the customer the choice to order online with the option to collect, and then when the online service says that the order is ready, it has not even been looked at! This is pathetic service on the stores behalf, and they wouldn't even offer anything to my husband for the inconvenience caused of having to wait and no one giving him answers as to when his order will be done.