Poor customer service

We ordered a pizza and a jalape?o bacon cheese bread with an additional blue cheese sauce. After having to repeat the order nervous times and having to spell the street name numerous times it took about 1 hour to receive our order with a few calls to the delivery driver and a few calls from the delivery driver as the address they advised him and noted on the order note was incorrect. We finally receive our order and with the bread comes a ranch dip, however our blue cheese was nowhere to be found but there was a 2nd ranch dip. Called the store and advised them of the mistake as the person who ordered the blue cheese dip does not eat ranch. So the manager apologised and promised that he would have the same driver come back with the blue cheese dip asap. This was on Sunday. It is now Tuesday evening and we are yet to receive our dip. Firstly you should perhaps consider employing competent employees that can actually take down the correct orders and addresses and then I would suggest that you do not make empty promises to your client as this annoys and frustrates them and leads to complaints.