aB
ashvind B

1 reviews | Active since Dec 2010

13 Nov 2017, 19:19

Pizza not what it says on the menu

Yesterday we ordered 2 pizzas from Domino's Pizza for lunch and when we got there and opened the boxes to eat, we saw there was a yellow powder sprinkled all over the 2 pizzas.

It was completely disgusting and spoilt our family lunch. I even asked the guy at the counter and he said it was a spice they add to the pizza. But this is not mentioned on the menu anywhere. Can Domino's Pizza get in touch with me and explain why they have to do such things. Why is the customer not asked whether they want this spice or not???

Completely disgusting and definitely not going back there.

0
Replies (3)
Domino's Pizza
Domino's Pizza's reply15 Nov 2017, 10:38
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 47760

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

aB
ashvind B's update20 Nov 2017, 13:20
Reviewer Update
Hi there I will wait for the manager to get in touch with me. Thanks
aB
ashvind B's update22 Nov 2017, 12:02
Reviewer Update
Still waiting for a call from the branch...