DD
Dave D

1 reviews | Active since Dec 2010

28 Jan 2015, 17:48

Pathetic staff

I entered the pizzaria after being informed that Domino's cater for my dietary needs. Upon asking one of the staff members if wheat free pizza bases are an option, the response was that yes, they do have those available.<br> <br> I proceeded to order a meal, and repeatedly asked the person taking my order to ensure that it is a wheat free base. They appear to have some sort of hearing impediment as a requirement when selecting staff, because out of 4 staff members, not one got it right. After paying, I checked the receipt and noticed that no note is made of the wheat free base.<br> <br> When I questioned this, the very person that took my order looked at me as if I'm an alien. They have no idea what a wheat free base is.<br> <br> I demanded a refund before they could start with the order and left the store promptly.<br> <br> Another example of an international company getting ruined by home made ignorance.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Jan 2015, 15:03
Official
Hello Scrooloose,

Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS-23552
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team

0861 DOMINOS (***7)
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