lD
leigh D

1 reviews | Active since Sept 2010

26 Oct 2015, 12:51

Pathetic service

What a pooor poor experience!!! Your staff need a lot of training and be taught how to engage with customer in a civil manner. Notice how I said civil, that will do. I am not even expecting good service as the base is so low!<br> Firstly had to call 4 times before the phone was answered on Sunday night (25 oct around 19h20). Finally they bothered to answer and the order was placed. The address was repeated about 7 times and took 5 minutes to be understood.<br> We were told the order would take 42 mins. It was ONE pizza...<br> 50 minutes later we called still no order and once again rude staff saying what you want be patient its on way<br> Finally arrives one hour later. Order is wrong. <br> We call back and told they will offer a discount. we do not want a discount we wanted the CORRECT pizza and CORRECT sauce (both wrong) and a warm pizza.<br> We sent it back and were once again treated to very rude behaviour by your staff.<br> This store is a disgrace!

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Replies (1)
Domino's Pizza
Domino's Pizza's reply26 Oct 2015, 13:14
Official
Hello The Derm,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-28879

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm