1 reviews | Active since Apr 2016

24 Apr 2016, 13:26

Pathetic online service

Used the online ordering service today for the second time and what at shocking experience. Placed order ,paid with card and low an behold my order vanished into thin air. Cannot track it and the store also did not receive my order. Twice in a row now.......After calls to customer care the shop now phoned wanting my order and now despatching 1 and half hours later!!! Romans Pizza here i come....

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply12 May 2016, 09:48
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-35214


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm