1 reviews | Active since Jan 2017

20 Jan 2017, 19:32

Pathetic fast food service

<p>I called Domino's Seapoint to place an at 18.06 on the 20th January 2017.We informed them that we would collect the Pizza at 18.30.</p> <p>The reason I called ahead was because we have to young children 2 and 5yrs old.</p> <p>I arrived at 18.33. When I asked for my order everyone suddenly started running around and they discovered that Pizza was not made yet. I spoke to Vuyani the manager and he could say was sorry and then talking to the staff in Xhosa, which I could not understand. This is absolute pathetic service. Being in fast food this is not the type of service one should receive. I was eventually served.the Pizzas by 18.45. Then they had issues with the payment machines where there was no paper and dead baterries. I'm appalled by this stores poor service...</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply21 Jan 2017, 13:24
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 42238

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
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