1 reviews | Active since Jan 2012
Online ordering mess
We placed an order on 03/03/16 using the online facility for delivery and paid by credit card. Some time later we received an sms indicating a collection time so we called to investigate only to hear that the Hatfield branch does not deliver to Monument Park. Apparently the fault lies with the online ordering system which shows that they deliver when in fact they do not. However, we have ordered in the past from the same branch and they delivered, but it seems this is no longer true. We requested a refund and were told the refund would be sorted out the next day (04/03/16) when the person authorised to do refunds would be able to tend to it. Nothing happened until today (07/04/16) when I called again. I spoke with the same lady, and she remembered me immediately and told me that she would follow up with the person that does the refunds and call me back around 2:00pm, alas still no word.
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-33802
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-33802
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm