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MT
Maritz T

1 reviews | Active since Feb 2011

06 May 2016, 17:56

Online delivery service

I placed my second on-line order at on 5:52pm today, and scheduled the delivery for 7:30pm (). 10 minute after 7:30pm I phoned them and was put on hold for about two minutes. Then the person tells me there was a mix-up with deliveries and they will have to prepare the to pizza's again. Had to wait another 20 minutes for the delivery that truly was not up to standard. What a disaster and I will not try that again....

0
Replies (3)
MT
Maritz T's update06 May 2016, 18:55
Reviewer Update
The delivery was actually made 45 minutes late and the free pizza offered when I phoned in was not delivered but only the two ordered which was clearly just warmed again and not newly prepared due to a completely dried and hardened base. Very bad service and horrible pizza...
MT
Maritz T's update07 May 2016, 07:43
Reviewer Update
The pizza even gave my wife and I very bad gastro.... This was a truly despicable experience Store is in Faerie Glen, Pretoria
Domino's Pizza
Domino's Pizza's reply12 May 2016, 08:45
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-35648


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (***7)
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