Once a customer, always a customer???
<p>This is not me trying to be difficult or trying to get free pizzas from Dominos, but I felt I needed to give you a warning. I've had domino's many times (in South africa and abroad) and today was not as good as in the past. I ordered 3 pizzas at 16:50 (exact time), got a sms at 17:08 saying: "Dominos Pizza Delivery Notification: MIRACLE PHIRI left with your order at 5:11 PM", then I got a voicemailrom Dominos at 17:09 saying they are remaking one of my pizzas because "the dough wasnt right". I ended up getting the pizzas at 17:27 - 37 minutes later. Well, it's not a train smash, but why have a guarantee if you cant live up to it. Anyway... I ordered 3 medium pizzas and was shocked to see that pizzas looked smaller than what I expected. The website says its suppose to be 23cm, so I actually decided to measure it - I measured it right around and the biggest diameter was 21,5cm (average between 21-21,5). While it doesn't sound a lot, do the math: 12,58% smaller to be exact. I will stay a domino's customer because of their price and the convenient delivery, but don't promise something you cant commit to.</p>
Hello Rihan
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CASE 38659
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
Hello Rihan
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CASE 38659
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
It has been almost 7 weeks since your reply saying someone will contact me, but no-one has contacted me yet. Out of principal I decided I'll wait for your response before I buy another item at any of your stores... 7 weeks and no call, and I haven't ordered Dominos since. Shame on you Dominos! I really expected more
It has been almost 7 weeks since your reply saying someone will contact me, but no-one has contacted me yet. Out of principal I decided I'll wait for your response before I buy another item at any of your stores... 7 weeks and no call, and I haven't ordered Dominos since. Shame on you Dominos! I really expected more
