LK
Leonard K

1 reviews | Active since Mar 2009

28 Dec 2015, 22:55

Not one issue free order

So I ordered Domino's again tonight after quite some time since my last order. I ordered 3 pizzas, and I had to order them telephonically as the website does not apply discounts. I spoke to Nancy and placed the order for the 3 pizzas, with the peperoni having extra cheese. When the delivery guy came, he only gave me two pizzas. I phoned Domino's again and spoke to Nancy. She just said the line was bad on her side and she did not hear me when I gave the name for the 3rd pizza. She then said that she will send the 3rd pizza. When this one arrived, she took it upon herself to add extra cheese and charge me for this?!<br> When I phoned again I spoke to Marco, the manager, and he told the driver to only charge for the pizza, and not the extra cheese.<br> Previous orders included either issing pizzas, or missing items from the pizzas or the sides.<br> To date, I have not once had a Waverley Domino's experience without issues.<br> If you are not immediately available to replace or correct the order, it is just too bad. The manager Marco is not a customer-friendly person either.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Dec 2015, 20:17
Official
Hello Vloris,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-31794

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm