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lukevdvza L

1 reviews | Active since Jul 2011

26 Aug 2016, 17:05

Not all items delivered, rude delivery driver and late delivery

<p>I have had two bad experiences with Domino's in just as many weeks:</p> <p> </p> <p>Order: 55549</p> <p>19 August 2016</p> <p> </p> <p>The driver took about an hour to arrive and was phoning asking for directions and shouting at my girlfriend because he couldn't find the house (even though our address hasn't changed and Domino's always delivers)</p> <p> </p> <p>Order: 56448</p> <p>26 August 2016</p> <p> </p> <p>The SAME driver arrived without the sauce I ordered (and paid for) and when I asked where the sauce was he shouted that "it does not have an amount next to it on the receipt".</p> <p>I don't care what the receipt says, I paid for it and expect it to be delivered. He had such an attitude, he is useless and I do not want him coming to my house again shouting.</p> <p> </p> <p>Please address this as soon as possible.</p> <p> </p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply29 Aug 2016, 08:07
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 38205


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
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