1 reviews | Active since Dec 2012
No refund or communication
A few weeks ago my card was incorrectly debited - i tried to order online and received a message saying the order didn't go through and there was an error. However when I checked my credit card, the amount did indeed go off. I spoke to Portia at head office who said she would feedback to me later that week about the reversal - I never heard from her and had to call again. She just laughed and thought it was funny she forgot to get back to me. Then said something about asking the IT dept to do it, and they couldn't help, so she asked accounts now and would feed back to me. Of course, I haven't heard from her since and the money wasn't reversed. <br> I understand there have been holidays in between but that's not an excuse. The amount is minimal, but the sheer lack of interest in sorting this out is shocking and really *****ed Dominoes as a brand for me.
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34469
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-34469
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm