AL
Angelique L

1 reviews | Active since Oct 2017

14 Oct 2017, 15:00

No delivery

I love Dominos pizza and order from the local store quite often. I completely understand that when there are specials delivery times might not be accurate. I ordered a pizza from Dominos on Saturday October 14th and the summary confirmed the order would be 22-32 minutes (which is long but I understand). I checked the online tracker which stated that my pizza had left the store and waited. After about 20 minutes of waiting, it was marked as delivered(which it was not!). 15 minutes later, the driver calls me and asks me where i live. My pizza is still not delivered. I actually don’t want the pizza anymore. I called th store to try and track my pizza and they advised th driver already left and they can’t help me. The mail which was sent states “if you have any questions,call the store”. This experience has ruined my thoughts of the “convenient” service Dominos offers and I will not order again.

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply14 Oct 2017, 20:12
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 47416

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm