AM
Ashley M

1 reviews | Active since Mar 2015

05 Mar 2015, 13:58

living up to their guarantee.

I ordered pizza for delivery, but then received the wrong pizza. when I then phoned the person answering the telephones, I was greeted with excellent service, as to which I got to keep the other pizza, and also received my pizza in large base plus extra sides for the original price I was going to pay for a medium base. They guarantee that if you're unhappy with their product, they'll do everything to fix it, and they truly did. Needless to say the pizza was delicious! I just want to say thank you to the gentleman who handled the order and also to my extremely friendly and easy going delivery driver. I unfortunately did not get their names, but thanks for excellent service!

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Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Mar 2015, 16:09
Official
Hello Ashroom,

Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-24097

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm