1 reviews | Active since Mar 2017

13 Mar 2017, 21:53

Kept waiting for 2hours

<p>So disgusted with the service I got from the staff at this store. Placed order online an then called in to make it collection where I was told by terra that there is only one driver its going to take 45 minutes. I said im ohk with that. 2 hours later I get my pizza cold with no slip an a malinga the driver full of jokes telling me the security at the complexs says he must charge me twice. They said they tried to call but no one thought to text an then they realised oh wait there is another number on the system to call. These have no training the manager was so rude an didnt want to tak responsibility for anything. Ill never go here again. Cold and pathetic service. With pizza that look like **** . Hate this place</p>

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Replies (2)
Domino's Pizza
Domino's Pizza's reply14 Mar 2017, 09:32
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 43389
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

's update14 Mar 2017, 09:51
Reviewer Update

I am glad you read my review but please do something about it. Let my words not fall on deaf ears. I work with people everyday and treat them with the utmost respect even if i am not wrong. I take responsibilty . These people lack the proper s**** set that allows the customers to have a pleasant experience. My kids were up all night waiting on their pizzas. I wouldnt recommed anyone to go there.