CB
CARL B

1 reviews | Active since Jul 2013

13 Jan 2016, 08:12

Incorrect order

Complaint against Domino's Pizza N1 City Cape Town.<br> Monday 11th January 2016 we called the above mentioned Fast food outlet to order 4 large Pizza's for delivery.<br> We placed the order with a guy that answered the phone, my friend had to spell her name and the delivery address 4 times.<br> <br> At the time of placing the order she had to repeat the order several times then her son took the phone and had to re explain what we looking for 2 X Thin based and 2 X Thick based Pizzas.<br> The bad experience for 1st time client only started when the delivery guy got our place not only where the order incorrect but he didn't even know what the meaning Thin or Thick means.<br> The delivery staff member told me that he took the order. (Domino's Pizza use there delivery staff to answer the phones for telephone ordering)<br> At this point I told him that this is not what we order and I'm not willing to except or pay for something I didn't order, he then became aggro and stated arguing with us, he then told us in so many words that he kept asking us to repeat the order as Domino's N1 City have MANY of this complaints that orders where incorrect.<br> <br> This is my 1st time with Domino's Pizza and most definitely my l

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Replies (1)
Domino's Pizza
Domino's Pizza's reply13 Jan 2016, 08:47
Official
Hello DaveDB,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-32308

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm