IA
Innocentia A

1 reviews | Active since Jan 2014

05 Mar 2018, 09:10

Horrible service, staff and ethics

On Sunday the 4 March 2018, i went to Dominos pizza in Amanzimtoti, Upon arrival in the store i saw the R99.90 Special for 2 Large Traditional pizzas advertised on the chalkboard and well as on a poster board inside the store. I placed an order for the same only for the them to tell me that special is not available. Why advertised something that is not on special?, i asked to speak to the manager, who name was Goodness was nothing but rude and arrogant to the core. She refused to take my order saying that special is not running, i asked her why would youll advertised something that is not on special, she said it was an old special. i insisted that since it was not removed i want the special, i asked to speak to the franchise owner and she refused to give me his details saying that i must send an email and he will reply, i so i did. A day has past and i have no response from the owner, which clearly shows his interest in his customers. I had also left my number for the owner Vishnu Govender to call me but he didn't. Today my daughter turns 5 and her favourite meal is pizzas, i was going to provide Dominos Pizzas for her class as well as for family this evening but with the terrible service i received from this store i will never go back. Its sad how loyal customers become just a number for the Franchises, without our contribution they are nothing yet a simple act of courtesy for the owner is so hard to follow.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Mar 2018, 10:06
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 48702

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm