RA
Rory A

1 reviews | Active since May 2014

06 Jun 2017, 23:19

Horrible service and Customer relations.

<p>Firstly, the service was terrible, the lies were apalling, our pizza never got to us, despite 7 hours of stories and the promises of the Manager to deliver our pizza if we ordered it the next day personally never materialized. We ordered the new one at 1pm, they came with a scrunched up soggy batch at 11:30 that night.<br /><br />I lost money by having to take my now very hungry and unamused foreign guests out to eat and call for a shuttle, all thanks to false promises from Domino's.<br /><br />After I took it further and expressed my losses, it was thrown back at me with an offer of 2 meals to the toital of R300... thats R150 per meal... less than one pizza.<br /><br />I had lost not only money having to arrange a shuttle and eat out, but business too as well as time which costs me per hour.<br /><br />What an insult. Poor customer relations.</p>

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply07 Jun 2017, 08:52
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 45503


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm