AS
Andre S

1 reviews | Active since Jul 2012

16 Jan 2016, 20:47

Great service and a smile.

I just want to compliment Dominos Pizza in Hatfield for their great training of staff. And use friendly websit. <br> We order 2 pizzas for delivery on Saturday 16 January <br> But unfortunate there was a miscommunication between me and reception after i noticed the error, Caroline said its no problem they will send the driver back with the correct pizza. <br> It was not even 15 minutes then I correct order came with Enok. He still had a smile on his face and told us to enjoy our meal. <br> The bonus was the incorrect pizza was give to us at no charge. <br> This is a prime example of great leadership <br> I hope that Enok will get the credit for this. He is a prime example of an employee who thinks out of the box. <br> Hope to order many more from you guys.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply18 Jan 2016, 09:55
Official
Hello Sciocatti,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your compliment, with interaction number CAS-32436

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm