1 reviews | Active since Apr 2013
From double charging to lies all over to cover themselves.
<p>I visited the store on 27 November 2016 at approximately 10h15. I ordered and paid for a pizza to be delivered to my fiancee at home at 12h00. The pizza was delivered only at 12h30 - problem number one. When the driver arrived at my house (I was not at home, I was at a business meeting), he told my fiancee the pizza had not been paid for and that he had to pay again. Not being able to reach me on my cellphone, he paid the driver again for the pizza. As if this is not enough, the special on a Sunday is halfprice pizzas and guess what. The pizza was rung up at full price. So we were triple charged for the pizza. When he eventually managed to reach me on my cellphone at 13h24, I phoned the store and told Rochelle, the manager, all about it. She assured me the money would be returned ASAP. When I arrived home at 17h00 the money was still not returned. I phoned AGAIN and spoke to manager Andrew who assured me the driver would be at my house within 10 minutes. An hour later still no driver. When I phoned again, they apparantly had no idea where the driver was and they would find out. Blaming everything on the driver. Eventually at 18h25 the driver pitched. No surprise as to his response being that he knew about nothing and he is blaming everything on the manager and the cashier while they were blaming everything on him. I dont know who the culprit is who's lying through his / her teeth to cover themself, but I will NEVER to business with Domino's again and I will make sure to tell everyone I come across to not support this lying, cheating, *****ing shop. I will have no part in enriching someone who can't be honest.</p>
Good day Minienke
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-40700
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Good day Minienke
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-40700
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
