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Ashley-Rey von Graevenitz

1 reviews | Active since Oct 2017

14 Oct 2017, 13:18

Felt guilty to select delivery option

I order a well deserved pizza online from domino's pizza. I selected the pizza to be delivered. After receiving an sms that the pizza had left I walked to the gate. After 15 min of waiting (dominos is not even 5km from my place) I walked back to my flat. 30 min later the guy knocks on my door very angry because he phoned me so many times and I never picked up. Not one phone call on my call log. He left my pizza at the gate. After him screaming at me I walked down to the gate to retrieve my pizza. I felt like it was the walk of shame and so guilty that I asked for delivery. I usually get such good service. Steven really ruined my reward for getting 94% on my exam.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply14 Oct 2017, 19:23
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 47413

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
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