1 reviews | Active since Mar 2015
Fallen like a Domino
I had placed an order telephonically to the Rivonia branch of Domino's pizza. Understandably as it is a Friday, I do realise that they are quite busy. During my telephone conversation I was informed that the special offer I had chosen was now unavailable despite it being advertised on the website. I then changed my order and proceeded to give the waitron/ness my details (Name, telephone number, address). After an hour and a half I had still not received my order and when I had called to query I was told that the driver could not find the address (despite it being around the corner from Domino's). I was then asked to resubmit my details and order and when I had mentioned that it was unacceptable I was then told that my order was on it's way. My order arrived about 10 minutes later with the driver informing me that he had been to my address (workplace) 3 times to deliver my order? The food was cold and disappointing.<br> I had beenn a huge advocate for Domino's since they opened their stores but ths has severly let me down...Absolutely unacceptable.
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-24373
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-24373
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino's Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
