CZ
Cobus Z

1 reviews | Active since Jul 2014

29 May 2015, 19:21

Extremely Bad Service to put it mildly

I went in to place my order just as i some other people who was there did. An hour later we still don't have our pizza's and don't know what going on but people who came in later and ordered got there pizza's. The orders were all mixed up they did not know whats going on or where is who's order. About another 20 min later the Manager \Jonny"comes to say that they had problems with the printer and the pizzas got stuck in the machine cooking the pizza's ...it really took and hour and 20 minutes to come tell us that. 2 hours later i still don't have my pizza's the manager then wants to give me other pizza's that is not at all what i ordered but thing is its finished and well its of bigger size of the ones i ordered. Thing to me is ITS NOT WHAT I ORDERED. I then just asked my money back. Absolutely pathetic service. Wonder if I will ever go back."""

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Replies (1)
Domino's Pizza
Domino's Pizza's reply05 Jun 2015, 12:32
Official
Hello LightGuardian,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-25829

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
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