Extremely Bad Service

<p>On Friday night 30/09/2016, I ordered 4 pizzas from the Dominos Pizza website to be delivered from the Phoenix Plaza at 18:30. I always pay online because its easier. Everything went fine via the tracker until it was time to receive our meals. At 18:39 I received an sms telling me that the driver had left with the order...Perfect! </p> <p>We normally have a 15 min wait so we didn't mind if the pizza was a little late. But the pizzas NEVER arrived. I tried calling the store to find out the problem, the phone rang and was disconnected. I tried again and nothing, so, I called Dominos customer call centre. Was told that I would get feedback from them and then was disappointed with the level of service. 1 - the guy wasn't giving me feed back because I had to keep calling the call centre to find out what was going on and 2 - after my husband became very irate the guy hung up on him 3 times. If that's customer service from Dominos I'm very UNHAPPY!!! An hour and 20 min later my pizzas arrived ICE COLD so we sent it back. I then got a hold of the branch and spoke to the manager and was told that I would get a full refund of which I haven't received yet. And then he hung up on me too. I will NEVER order from Phoenix branch again. And seems like the customer service is pathetic also. I'm very upset with the level of service we received. And I am still awaiting my full refund.</p>