DL
Danielle L

1 reviews | Active since Nov 2013

05 Jan 2017, 12:20

Every Order is Short!!!

<p>I placed an Order on 05.01.2017 using the Mobile App. Order #43358, INV # 60487.<br />This is a recurring problem with every single order I place. When I place and Order for an additional Dipping Cup, I only ever receive ONE instead of 2 or however many I order. Today, 05.01.2017 when I try to call the store, there is NO ANSWER. They pick up the receiver and put it back down. I am FED UP!!!! Every Order I am done in by R 8 odd because the delivery guy does not read the slip (this was the excuse given the last time it happened). I received BBQ Dip because Ranch is Out of Stock (that is fine, they phoned me for this alternative) with my Parmesan Bites but I did not receive my Mango Dip and the store is not answering the phone. This is ridiculous. I pay for my stuff, I should not have to still fight for it as well... or eat a cold lunch for that matter!</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply17 Jan 2017, 15:30
Official

Good day Danielle


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS-42182

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
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