Dumbstruck by bad service

<p>After hearing a few bad reviews regarding the quality of food at Domino's Vaal, I decided to take a chance and order from them, because of the convenience of them having a delivery service. So yesterday, Thursday 10 November at 17:00 I called them and placed an order. According to their website, it takes 30 minutes to deliver, so at 17:35 I called back to enquire about the progress of my order and informed them that the address I provided is at an Office and the office is closing at six, to which Itumeleng (the person that took my order) ensured me that my delivery is on it's way, as the driver already left.I phoned back at 17:45, as 10 minutes had passed and Domino's is situated about 2 minutes drive from my office. Again Itumeleng said that the driver already left. At 17:55 I phoned back and asked them to cancel the order, as my office is about to close, to which Itumeleng responded that I should drive to their premises to speak to the manager. I then said to him if I had the time to drive to them, I wouldn't have asked for delivery. The manager, Zelda, then told me that the driver did speak to me and I said that I didn't order anything. But never have any of the Domino's employees speak to me. So as a result of Itumeleng's inability to take down an order correctly, after I provided my name, address and telephone number, I did not receive my order. And never did Zelda try to phone me and enquire as to why I send the driver back. I'm sure that Zelda & Itumeleng is very happy about all the rain, because now they have more mud to drag Domino's name through</p>