CH
Carolyn H

1 reviews | Active since Aug 2015

30 Aug 2015, 17:58

Drivers don't know where or how to drive

Hello. <br> I decided to treat myself to a lovely domino's pizza on a Sunday evening for dinner. I was pleasantly surprised when delivery was stated at 30 mins and after 15/20 minutes the driver phoned me to say that he was two mins away and can I please wait outside. After 15 mins of waiting I phoned the store to confirm the driver was indeed on his way. He phoned me to confirm my address and still did not know where he must deliver. I have been waiting outside for 20 mins at this point. After 5 more phonecalls from the driver trying to figure out where I am despite the simplicity and obviousness of my address, after having phoned the store twice to confirm he knew where to deliver, I was made to walk outside of my complex across to another complex (12 min walk) just to receive my pizza. The driver was rude and shouted at me on the phone and frequently cut the calls. Once I returned to my residence my pizza was cold and a huge let down. <br> <br> This is the worst customer service I have ever experienced. I tipped the poor man so that maybe he can get his hands on a map and learn a sense of direction. <br> <br> Huge let down

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Replies (1)
Domino's Pizza
Domino's Pizza's reply01 Sept 2015, 13:43
Official
Hello coldpizza,


Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-27735

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.

The Domino's Pizza Team


Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm