Double Billed but resolved with Class

I was ordering pizza via the online portal to which a bug was encountered and my payment failed. This however was still deducted off my account.

After sending a complaint via the websites Contact Us, a communication channel ignored by many companies, I was first sent an email to get more details on the request. After which my nearest Domino's branch phoned to apologize for the inconvenience and I was refunded that day. After which the customer care center followed up to check in that the branch contacted me and that everything was fine.

Some unexpectedly great customer service coming from a very large franchise.

Thank you Domino's for thinking about your clients!