CO
Chavone O

1 reviews | Active since Jan 2018

19 Jan 2018, 15:45

Dominos serve burnt reheated pizza

So we have a few friends over time goes on and we decide to get pizza, I have never tried Dominos in gauteng as I recently moved in from cape town and Dominos that side has never given me any problems.

We place an order and collect no problem only to get home and serve my guests burnt dried out reheated pizza. I then call the store and the store had closed already. The next day I sent an email to their head office with the pictures of the burnt pizza and after the email and the post of their Facebook page i then get a very apologetic response and they request my contact details along with the name of the store I purchased from. All details sent and a few hours later the manager calls and apologises and in the same breath tries to explain that their barbeque sauce is quite dark and that is probably the burn I am referring to, he then invites me back so they can have 1 made for me so he can show me.

My very purchase in gauteng and this is what happens. I had to the pizza thrown in the dirt bin as I will not even feed a dog burnt food.

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Replies (1)
Domino's Pizza
Domino's Pizza's reply20 Jan 2018, 18:03
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

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