EB
Eugene B

1 reviews | Active since Oct 2015

27 Aug 2018, 11:34

Domino's Pizza, Pay MORE for LESS

Worst online experience ever, You app is a pile of **** - So I ordered pizza for myself and my family last night at 6, used their app because of the praise it gets and advertises it everywhere. long story short the app crashed after my payment completed and the order was not confirmed but my money had been taken, phoned the store and told my story the manager said no problem your order will be taken over the phone, after I told him that payment was made, then the driver came and demanded payment to which I did pay him as it is not his fault but now I paid R310 for 2 pizza's and a 2lt Sprite. I sent you an email last night and no one even tried contacting me, You lost a customer for life

0
Replies (2)
EB
Eugene B's update27 Aug 2018, 13:38
Reviewer Update
At least got a call now for a refund.
Domino's Pizza
Domino's Pizza's reply28 Aug 2018, 08:18
Official


Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 50304

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm