RK
Reshal K

1 reviews | Active since May 2017

05 Sept 2017, 17:16

Dominos cold pizzas

Dominos Pizzas advertise free delivery in 20 - 30 minutes but it's just a marketing **** as upon placing my order they arrived an hour later with cold pizzas and all they say is sorry. They sent me a SMS at 15:42 saying the driver has left but pitches an hour later. When I called in to enquire I was told the pizzas didn't leave at the time the SMS was sent out as the pizzas were still in the warmer. The tracker system says pizzas were delivered but waited a further half hour. ********!!!!

0
Replies (1)
Domino's Pizza
Domino's Pizza's reply06 Sept 2017, 09:43
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 46745


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm