CC
Chanel C

1 reviews | Active since Nov 2018

26 Nov 2018, 18:47

Domino's- a continuous dissappointment

Part 2 of my complaint.

After I phoned Domino's today (26 Nov 2018) they eventually responded hours later ( taking into account that they never phoned me even after numerous calls and complaints over the weekend, I had to phone them everytime).

The manager at Rock Cottage Domino's pizza Johannesburg phoned to apologize for the mix up on Friday. He offered to have my pizzas delivered to me whenever I wanted for free. I had to explain to him that I already paid online and that he will only be delivering my pizzas to me for which I already paid for. He acknowledged and I requested to have my pizza delivered to me today (this phone call took place at 17:04 today).

It is now 18:50 and still no pizza. I had to phone the call centre again where the first lady informed me that I had to pick up my pizza (whereby I told her the manager said he will deliver it) then she placed me on hold and another man picked up the phone and assured me that my pizza is on it's way (not knowing what the first lady was talking about).

NOTE MANAGEMENT OF DOMINOS..... I literally never complain and you drove me to actually open a hello Peter account just to be heard and have this mess sorted out. What a continuous disappointment Dominos is to me!!!

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