Domino's Pizza Willoway dissapointing the franchise

<p>I would like to start my story by saying that I have tried all the pizza franchises in Pretoria and time after time I have gone back to Dominos Waverley because of their service, food quality and value for money.</p> <p> </p> <p>Recently my better half and I have relocated to the Silverlakes area. The nearest Domino's Pizza is a even split between Willoway and Faerie Glen and this is where the first problems start. </p> <p>1) Apparently my current residence falls between Willoway and Faerie Glen Domino's Pizza online delivery ranges and therefore I can not make use of any online order specials which Domino's regularly advertises. </p> <p>So, Willoway Domino's Pizza can deliver (when phoned to place orders) and there the list of complaints begin.</p> <p>2) 2x Incidents where orders are more than 60minutes late.</p> <p>3) Recently we had cold pizzas with old ingredients and visibly burnt toppings on the pizza.</p> <p>4) The delivery man begs for tips and if no tips are given then they become extremely deliberate by dropping pizzas and becoming arrogant and petty. </p> <p> </p> <p>The last time we ordered pizza the delivery man, which was about 50+ minutes late, kept entering the wrong amount into the speed point when trying to pay. Upon asking him whether he could re-do the transaction and enter the correct amount he said he does not know how to re-do the transaction and the extra amount is for his tip.</p> <p> </p> <p>Please advise on the abovementioned complaints and reconsider how your branches conduct their work and maintain customer satisfaction. </p>