1 reviews | Active since Jul 2016
Domino's faking the system
<p>Hi, </p> <p> </p> <p>I've order from Domino's at 5:44pm to have my pizza be delivered at 6:45pm. I noticed via the online tracker that the pizza has been quality checked at 6:23pm. At 7:16pm my order still has not arived and upon phoning the store they tell me that they cheat the system and update it in order for the system not to show red and that my order has not yet left the store. <br /><br />Firstly why would you have a system and then bypass it. If it wasnt bypassed my order has been out of the oven for almost an hour now and still not delivered. </p> <p> </p> <p>The order has now been delivered at 7:21pm.</p> <p> </p> <p>The manager wont listen to reasoning and explain how they can just go about cheating the system and create expectation in order for their stats not to look bad.</p> <p> </p> <p>I think this is totally unacceptable.</p>
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-37016
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS-37016
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
I have been contacted by Dominos and they have promised me 2 free pizzas and informed me that they wil speak to the manager who was on duty. They were very prompt and professional with their call and will defenately try them out again. Has not yet had time to check if I can actually get my free pizzas but possibly will just leave it as this post was more to inform management of the service received from the store.
I have been contacted by Dominos and they have promised me 2 free pizzas and informed me that they wil speak to the manager who was on duty. They were very prompt and professional with their call and will defenately try them out again. Has not yet had time to check if I can actually get my free pizzas but possibly will just leave it as this post was more to inform management of the service received from the store.