1 reviews | Active since Jun 2016

20 Jul 2016, 10:52

Disgusting service

<p>I Placed an online order last night at 18:00 gave your guys an hour before phoning just to be told that the driver is leaving with my order now (already late) gave your Newton Park branch another 30 min before phoning again this time i was told that the driver (apparently they only have one) was in an accident and that they are arranging for a new one. At 20:00 I phoned yet again and was told it on its way the woman refused to give me a time of delivery but after insisting she committed to 10 min. At 21:00, 3 hours after placing my order i gave up and went out to go buy food from someone else. up to 22:00 when I went to bed no one attempted to deliver nor was I phoned to apologies for the non-delivery, it is also not the first time that I have delivery issues with yourselves. Doubt that I will support you ever again.</p>

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Replies (1)
Domino's Pizza
Domino's Pizza's reply21 Jul 2016, 05:54
Official



Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 37073


Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team



Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm