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Ashley D

1 reviews | Active since Nov 2017

27 Jul 2018, 21:43

Disgested

Never in my life have i been so disgusted with a food outlet ,the stuff has no respect for the customer's values or cultures its pathetic to the core,,i bought a cheese stuff bread online and went in to collect at Springs store (pick an Pay Square),when i arrived home it had beacon in it ,,I AM A VEGETARIAN ..i called the store to come and collect this box from my house immediately ,, but iam told by the manager we are coming just now ,, all shes interested in is a refund and replacement ,,, which is not the point iam appalled that i even had entered my house with this meal,, which she didnt understand ,i had to then drive back with the said meal to the store,,, when i arrived at the store after 5mins of specking to her over the phone ,,,she acted as if nothing happed i asked her to take this **** out my vehicle ,,which she did,, no apology ,nothing ,,, she just walked back in ..an i jumped in my vehicle and drove off,, its not about the money its about service and attitude of this Manager, whom did not seem to understand the seriousness of the matter. its disgraceful that the staff are oblivious to customers that are vegetarian..and we are a joke ...Beware OF domino"s with there non caring staff n attitude ,I will never buy a single item from dominos ever again .

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Replies (1)
Domino's Pizza
Domino's Pizza's reply28 Jul 2018, 10:22
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 49789

Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm