Disappointing First time Service, intoxicated Delivery guy

<p> I request to be refunded as I cancelled the order simply because when I called to confirm delivery at your Toti branch I was told that I did not receive 50% off on the special you are currently running , because a promo code was not entered in when ordering... I was not asked for a promo code whilst ordering and my colleague that ordered during the week did not have to enter a promo code either?! </p> <p>I spoke to a manager Sbhahle at the Toti branch – she explained to me that she will discount the order on her side, and I will have to make a separate payment for that, however she is unable to refund R290.60 (credit card payment) on her side as this would have to be done at head office level and will take 7days to be processed. This is my first time ordering from Dominos and it isn’t a good experience at all – the promotion you are running is ‘order online and get 50% off ‘no where does it state one needs to insert a promo code... this is why this promotion ends on the 21st of August 2016 – if it did not end then I would understand why one will need to enter a promotion code. Furthermore the only reason I placed an order is because of the special Dominos is running... when i contact the call centre to request a refund the agent Nkosana tells me that Dominos does not refund.</p> <p>After this horrific call i am then called to our boom gate by security telling me they are unable to let the delivery guy in as he is under the influence of alcohol riding on a motor bike so i had to walk a distance to fetch my pizza and PAID IN CASH at the discounted rate.</p> <p> i would like my money back for the initial order that was cancelled online paid with my credit card and i will never ever order from Dominos ever agin. I will be sure to tell everyone of your pathetic customer service and how you inconvenienced me.</p>