1 reviews | Active since Nov 2016
Different strokes for differents folks- Quality Control miles apart between branches
<p>Not one to complain, but i feel i have to vent this somewhere. Being a regular customer at Domino's Pizza in Durban Westville ( both Church Street and Blaire Atholl). I must say their quality is exceptional everytime on the turn.</p> <p>So yesterday when i decided to give the Chatsworth branch a try..... turns out was the biggest mistake i made.</p> <p>How is it that the quality of the other 2 branches mentioned above can be so different from the Chatsworth Branch. That being said the Chatsworth branch is the nrewset of the 3 outlets and you would think they would be trying to stamp their mark in an already existing market.</p> <p>The order was a simple Margherita, what i got was an oiled drenched heart stopping piece of dough. To such an extent where my car seats got drenched as well as my clothes while holding the box taking it back to the store. Spoke to the Manager who offered me another pizza to which i declined. If you cant get it right the first time then i wont bother coming back. HIs reasoning was that is was garlic butter sauce..... Really..... i have been to the other branches and watched the preparation numerous times. Rolled dough in cornmeal... red sauce and cheese (which is all visible at the Westville branches). Where does this garlic sauces fit in????</p> <p> </p> <p>Unfortunately i must say if i ever feel for pizza while in Chatsworth.... Il be going to elsewhere. Regrtfully in my haste i did not take any photos of the pizza, but i have a oiled stained shirt and pants if that helps.</p> <p> </p> <p>Regards</p> <p> </p>
Good day Ashogan
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS- 40554
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Good day Ashogan
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CAS- 40554
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm
Over a month has gone, just wanted to find out when will one of the "customer care agents" contact me, or does the response just say that to provide false security?
Over a month has gone, just wanted to find out when will one of the "customer care agents" contact me, or does the response just say that to provide false security?
