Delivery late twice in a row

<p>To whom it may concern.</p> <p> </p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">We have been told that Domino's Pizza is the best pizza in South Africa, so we have decided to order the special (buy 3x Medium Pizza's and get 1x Medium Pizza free) last Friday. The special provided us with the opportunity to taste a number of pizzas. My husband went online to register for online payments. The process was seamless. Once our order was placed and we made the payment, the payment went off our bank account (SMS received) the website stated that something went wrong.</span> We then phoned the store to inform them of the situation and they told us they did receive the order and the payment. On the order we always state that the delivery person needs to call us when they are at the house, due to the fact that we do not have a doorbell and we do not want them hooting as we are sometimes unable to hear it inside the house. The delivery was so late (More than 30 min) that we called the store again to see if everything was still alright with the order. They assured us the delivery person will be there soon. The delivery person came, and hooted outside the house. No call received. The store then told us they will give us a free side order with our next order due to the late delivery.</p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;"> </span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Last night we decided to place another order for a large pizza and our free side order. Same instructions app****. (On the order we always state that the delivery person needs to call us when they are at the house, due to the fact that we do not have a doorbell and we do not want them hooting as we are sometimes unable to hear it inside the house.) The order was placed at 18:25pm. We called at 19:20 to find out how far the order is and we were told that there is only one driver on duty. At 19:27 the delivery person came, and once again hooted outside the house. </span></p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;"> </span></p> <p> </p> <p class="MsoNormal"><span style="font-size: 10.5pt; line-height: 107%; font-family: Verdana, sans-serif; color: #555555; background-color: white; background-position: initial; background-repeat: initial;">Please help us understand why there is space for special instruction on the order, if it’s not even read or implemented? On the website and the numerous advertising we have been receiving, it states: “Free delivery in 30 min. We absolutely, positively guarantee that if you are unhappy with our service or product, we’ll fix it.” I am sure you can see that we are unhappy about the service we have received. Looking forward to your feedback in this regard.</span></p> <p> </p>