lL
lauren L

1 reviews | Active since Nov 2014

01 Feb 2017, 08:35

Deals? What deals?

<p>Domino's,</p> <p> </p> <p>I am utterly disappointed in the experience I encountered last night. This service coming from your Rock Cottage branch.</p> <p> </p> <p>Using your "Oh so easy app" I placed an order for delivery.</p> <p> </p> <p>When placing my order, I selected the R99.99 deals, yay me! Cheap pizza! Or was it cheap?</p> <p> </p> <p>Now let me explain this to you, because either I am stupid, or your app is stupid. My biased opinion is that your app is stupid... so here it goes:</p> <p> </p> <p>Once I had selected my 2 large traditional pizzas, I wanted to order another 2 pizzas, so I selected "add another item to this deal", it then took me to a page where I could ONLY select traditional pizzas, so I went ahead and selected another 2 pizzas. Because wow, R200 for 4 pizzas is amazing.</p> <p> </p> <p>Once I had placed my order, bearing in mind that the first selection was 1 Ham and Bacon and 1 BBQ Chicken, the second being 1 Ham and Bacon and 1 Feta and Olive. At check out, I noticed that my bill was R267.70....but why? I ordered 2 deals, being 4 pizzas, and if my calcuations are correct, that would be R99.99 + R99.99 = R199.98 (doing the maths here for you because apparently your app is incapable of doing mathematic calculations) The 2 Ham and Bacon pizzas were R49.90 each, however the BBQ chicken and Feta and Olive were R83.90 each. Does this make sense to you???</p> <p> </p> <p>So Domino's, my question to you is, why was I charged R267.70 for a deal that should have cost me R199.98?</p> <p> </p> <p>Never mind that, your driver, Mununuri Shumba even advised us that we had been overcharged. But because we are good people, and it wasn't his fault, we paid the R267.70. No need for him to get into trouble for your sad excuse of an app.</p> <p> </p> <p>I'm not writing this review to get back my R67.72, I am writing this review because I have already decided that I will be too lazy to cook dinner tomorrow, so please, help a sister out? You messed up big time, and it is so disappointing considering the amount of business we give you. Therefore I feel it is only fair that you make up for your disappointing service.</p> <p> </p> <p>Looking forward to your complimentary pizza :) </p>

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Replies (2)
Domino's Pizza
Domino's Pizza's reply01 Feb 2017, 09:54
Official

Thank you for taking the time to submit your experience through the Hello Peter website.

We have logged your case, with interaction number CAS- 42443
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.

We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.


The Domino’s Pizza Team

Customer Service Team Leader
0861 DOMINOS (***7)
International Dial : +***
Monday to Sunday
10:00 am - 22:00 pm

lL
lauren L's update01 Feb 2017, 17:00
Reviewer Update

Still no call back?

I see you guys are very consistent in bad customer service :)