1 reviews | Active since Aug 2016
BAD service from Dominos Pizza in George
<p>During the past two weeks I have had a terrible experience with Domino's Pizza. We as a family love Domino's Pizza for both their friendly service and the amazing taste of the pizzas. This feeling have been completely eradicated by the management of Domino's Pizza in George.</p> <p> </p> <p>A week ago we ordered two large pizza's. We ordered and payed for the pizza's in store. We waited and waited, only to find out the accidentally sent the pizza's to our house. Dominos had to restart our pizza order. The manager rewarded our patients with a free coke.</p> <p> </p> <p>Less than a week later we ordered two pizza's again. Afraid of the same miscommunication reoccurring we asked for the pizzas to be delivered. After 45 minutes we had to phone and ask where our order is... we stay 900m from the shop. How could it take 45 minutes? The manager, Precious, found nothing wrong with us complaining only stating that the delivery guy is very busy.</p> <p> </p> <p>When the order finally came I told the delivery guy that I will settle the account the following day as I first want to talk to the manager because I really did not feel like paying as this was the second mess-up in less than a week.</p> <p> </p> <p>At 22:00 the manager, Precious, phoned me (waking me) to ask where is the money. That has never happened to me before. I told her the same as what I have told here earlier that evening, that I will pay the following day as I want to talk to the senior manager/owner.</p> <p> </p> <p>The next day she continued to call me at work till I had to step out from an audit meeting. I then told her to please not bother me again. I phoned the 0861 Dominos number and spoke with Daniel and laid a complaint. Daniel advised me that the owner will call me so that I can discuss the situation with him.</p> <p> </p> <p>Once I have spoken with the owner I will be settle the amount if he/she still requires me to.</p>
Hello Charles
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CASE 38459
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
Hello Charles
Thank you for taking the time to submit your experience through the Hello Peter website.
We have logged your case, with interaction number CASE 38459
Dominos Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Kindly note that one of our Customer Care Agents will be in contact with you soon to discuss your Customer experience.
We look forward to welcoming you to one of our Stores or delivering a delicious taste experience to your door.
The Domino’s Pizza Team
Customer Service Team Leader
0861 DOMINOS (0 ********** 667)
International Dial : + ********** 7212
Monday to Sunday
10:00 am - 22:00 pm
